Refund policy
30-Day Satisfaction Trial
Every Dozaria purchase includes a 30-day at-home satisfaction trial, starting on the date of delivery. You may use the product as intended during the trial. If it is not right for you, email us at hello@dozaria.com with your order number within 30 days of delivery to request a return/refund or exchange.
Return and exchange conditions
- Normal, reasonable trial use is allowed.
- Returned items must not be intentionally damaged, materially altered, misused, or excessively soiled. Please include the original packaging where reasonably possible.
- For an ordinary satisfaction return, return shipping is paid by the customer unless Dozaria agrees otherwise.
- Exchanges are subject to availability. If the requested exchange is unavailable, we will provide a return/refund path.
Damaged, faulty or incorrect items
If an item arrives damaged, faulty or incorrect, email us at hello@dozaria.com with your order number and a clear photo of the issue where possible. We will review the request and confirm the available remedy. Depending on the circumstances and applicable law, remedies may include repair, replacement or refund. This policy does not limit any rights you have under applicable consumer law.
Refund processing
Once a returned item is received and inspected, any approved refund is submitted to the original payment method. Processing time shown by your bank or payment provider may vary.